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Program will not open
Program will not open












program will not open

* *Note that if there are other printers installed, these will need to be reinstalled after this. Thanks for using the HP Support Community.

  • Repeat the same exercise on “Function Discovery Resource Publication” as well.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Make sure the service is started and startup type is “Automatic”.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Open run again, type “%temp%” and press enter to get the temporary files.
  • program will not open program will not open

  • Again, go to run window, type – “ c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Then press the "windows key" + "r" to get the "Run" window open - Type " exe /s" (there is a space between. Delete any printer entry or any entry which says “Unknown device”.
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
  • Also follow the procedures below found on the site. Tried removing app, downloading new software and reinstalling. I use this software to run the scan program. I can print and the connection is setup for wireless. The icon is still there on the desktop but when I click on the app it does not open. About a week ago my software stop running on my Dell XPS 8930.














    Program will not open